Terms and Conditions

This page sets out the rules that govern your use of our platform and the relationship between you and us. It explains what we expect from account holders, how we manage deposits and withdrawals, the basic rules for promotions, and the steps we take to resolve disputes. By registering an account and using our services you agree to these terms, so please read them carefully and contact us if anything is unclear.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we explicitly agree otherwise. You must not share login details, attempt to access another user’s account, or use automated tools or bots to play or interact with the platform. If you suspect unauthorised access you must notify us immediately. We reserve the right to suspend or close accounts where we have reasonable grounds to believe the account is being misused, or where terms have been breached.

Eligibility requirements

To register you must meet our eligibility criteria, including being of legal age and permitted to play in your jurisdiction. We may carry out identity and age verification checks, and you must provide any documents we reasonably request. Accounts that fail verification may be restricted or closed and any pending withdrawals may be delayed until checks are complete. We do not accept registrations from persons or locations where access to our services is prohibited by local law.

Acceptable platform use

You must use the platform in a responsible and lawful manner. Prohibited behaviour includes fraud, money laundering, collusion with other players, chargebacks, creating multiple accounts to avoid restrictions, and exploiting software errors. We may monitor activity to detect suspicious behaviour and will take appropriate action, including withholding or cancelling winnings, where necessary. We expect players to play fairly and to comply with betting rules that apply to individual games or events.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply to each offer. Where applicable you will need to meet wagering requirements, adhere to maximum stake limits while a bonus is active, and comply with game contribution rules. Bonuses cannot be used to bypass verification or withdrawal checks. We may refuse or reclaim promotional offers where abuse is suspected, and we may update promotional terms to reflect legal or operational requirements.

Deposits and withdrawals

Payments must be made using instruments in your name unless we agree otherwise. We may require proof of source of funds or additional documentation before allowing withdrawals. Deposit and withdrawal limits may apply and can be adjusted at your request subject to a waiting period. We aim to process withdrawals promptly but may delay payments while verification or security checks are completed. Fees, minimums and processing times vary by payment method and will be shown at the point of transaction.

Dispute resolution

If you have a complaint you should contact our support team so we can investigate. We will acknowledge complaints and aim to resolve them promptly and fairly. Where we cannot agree on a resolution you may be offered independent mediation or escalation pathways as set out in applicable consumer guidance. During any investigation we may restrict account activity to protect both parties.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to you by email or through notices on the platform. Continued use of the service after notification constitutes acceptance of the updated terms. If you do not accept a material change you should stop using the service and close your account in accordance with our account closure process.