Talk to Candyland Casino Support

Support Availability

Candyland Casino support: Live chat 24/7. Phone: Mon-Fri 09:00-20:00 GMT (BST in summer), Sat-Sun 10:00-18:00 GMT. Languages: English, Spanish, Portuguese, German, Italian and French. Outside phone hours contact [email protected] or check the FAQ.

Find Support for Your Question

If you need assistance, Candyland Casino support can help with common account and play issues.

• Login and account access: password reset, 2FA setup and locked accounts (we cannot bypass security).
• Registration and identity verification: how to submit documents; KYC is usually processed in 24-48 hours.
• Deposits and withdrawals: payment errors, pending transfers and typical processing times.
• Bonus terms and conditions: clarification on wagering, max-bet limits and game restrictions.
• Game errors and technical issues: how to report crashes or missing rounds; screenshots may be requested.
• Safer gambling tools, account restrictions and self-exclusion: setting deposit limits, time-outs and voluntary exclusion options.

How Your Support Query Is Reviewed

Contact Candyland Casino support through an available help channel and describe your question. The team will review the details you provide and may need to confirm account ownership before discussing account-specific matters. If the issue concerns payments, verification or another specialist area, it may need review by another team. Any follow-up information will be provided through the support channel. An initial response is not the same as a resolution; some issues may require further checks.

Continue Your Query Another Way

Alternative contact options

For a question that may need follow-up, email [email protected] with a brief description of your request. This keeps the exchange in writing. You can also call +44 (0)20 8048 2156. Call charges and operating hours are not specified.