User Privacy Policy
This Privacy Policy explains how Candyland Casino collects, uses, stores and protects information when you use our services. We take user privacy seriously and handle personal information for clear operational purposes, in line with applicable data protection requirements.
Information we collect
The information we collect depends on how you use your account and services. It may include personal, technical and transactional data.
Personal data
Account information may include your name, date of birth, email address, home address, contact details and account preferences. We may also request identity or address documents when needed to verify account details or protect an account. Please keep your information accurate and up to date.
Technical and activity data
When you access our services, we may record information such as your IP address, device and browser type, operating system, session details, language settings and the pages or features you use. This can help us maintain the service, identify unusual activity and understand how users navigate the site.
Transactional data
We keep records of deposits, withdrawals, payment methods, account balances and related transaction details. Payment providers may process payment information directly. We do not request or store payment security details beyond what is needed to handle transactions and meet our operational requirements.
How we use information
We use information to create and manage accounts, process transactions, respond to support requests, verify account details, maintain security and investigate suspected misuse. We may also use technical and activity data to troubleshoot service issues and improve how the site works. Where required, information may be used to meet legal obligations or resolve disputes.
Information storage and protection
We retain information for as long as it is needed for the purposes described in this policy, including account administration, security and record-keeping. Retention periods may depend on the type of information and applicable requirements. We use safeguards designed to prevent unauthorised access, loss, alteration or disclosure. Access to personal information is limited to people and service providers who need it for their work.
Cookies and tracking technologies
Cookies and similar technologies may be used to keep the site working, remember selected settings and understand general usage. You can manage cookies through your browser settings. Blocking some cookies may affect site functions or your saved preferences.
Sharing information with third parties
We may share relevant information with payment providers, identity-check providers, technical service providers and other parties that help us operate or secure the service. Information may also be disclosed where necessary to comply with legal obligations, respond to valid requests or protect users and our services. Service providers are expected to handle information only for the relevant purpose.
Your privacy rights
Depending on applicable data protection law, you may have the right to request access to your personal information, ask us to correct inaccurate details or request deletion. You may also have the right to object to or ask us to restrict certain processing. To make a request, contact our support team through the available account or website channels. We may need to confirm your identity before responding.
Policy updates
We may update this Privacy Policy when our practices or requirements change. The latest version will be published on this page, with its updated date shown where available. Please review it from time to time to stay informed about how we handle information.