Our support team can help with questions about your account, deposits, withdrawals and active promotions. If something is not working as expected, get in touch and tell us what happened so we can look into it. You can also send general feedback or ask where to find information on the site. Choose the contact option that suits you: email for detailed enquiries or call during the hours shown below. Please include relevant account details, but never share your password.
| Department | Contact |
|---|---|
| Customer support email | Account questions and technical issues: [email protected] |
| General enquiries email | Feedback and general questions: [email protected] |
| Affiliate enquiries email | Partnership enquiries: [email protected] |
| Telephone support | Account and payment queries: +44 20 8058 4376 |
| Working hours | Live chat and email: 24/7; telephone: Mon-Fri, 09:00-18:00 UK time |
Email Support
Email is the preferred way to contact our team about detailed requests, account issues, or anything that requires an explanation or supporting documents. It gives us time to review the information and provide a clear response. Please use a clear subject line and include up-to-date contact details so we can follow up without delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries receive a reply within one business day. Simple account or payment questions are usually handled the same day, while investigations, KYC checks or complex payment issues can take longer depending on their nature. We will keep you updated on progress and provide an estimated timeline when necessary.
Feedback
Have an idea for making Candyland Casino easier to use? We’d like to hear it. Share your feedback, suggestions or anything that could work better, from finding games to managing your account. We review every message carefully and use what players tell us to improve the website, our service and your overall experience.