Responsible Gambling

We take responsible gambling seriously and are committed to keeping play safe, controlled and enjoyable for everyone. We provide clear tools, guidance and access to external support so players can set limits, cool off when needed and get help if gambling stops being fun. Below you will find the protection principles we follow and the practical controls available on your account.

Player protection principles

We put player safety first by offering measurable controls and timely interventions. We monitor activity patterns that may indicate harm and act where appropriate to prevent further losses. Our approach is practical: give players options to manage spend and time, ensure verification and support access, and make sure our support team can quickly respond to concerns.

Activity-control tools

Players can use built-in controls to manage their account activity at any time. Tools include daily, weekly and monthly deposit limits, reality checks that remind you how long you have been playing, and session limits that automatically log you out after a set period. Limits are effective immediately or after a short delay as required to prevent impulsive increases.

Deposit limits

Deposit limits let you choose how much you can add to your account - daily, weekly and monthly. You can set, lower or increase limits from your account settings; increases may take 24 hours to come into effect. Setting a limit is a straightforward way to control spending and reduce financial risk.

Loss limits

Loss limits restrict the total amount you can lose over a selected period. These limits work alongside deposit limits and are visible in your account history so you can track progress. If you reach a loss limit, play restrictions will apply until the chosen period ends or you change the setting following the required waiting period.

Time limits and account breaks

Use session time limits and reality checks to manage how long you play. We also offer cool-off periods - short breaks of a few hours to several weeks - and longer account breaks if you need more time away. During a break you will not be able to place bets or access account features that enable gambling.

Self-exclusion

Self-exclusion is available for players who need an extended or permanent break. You can choose a suspension period from a minimum duration up to permanent exclusion. When you self-exclude, your account is closed for the chosen period and re-opening before that period ends is not possible through regular channels.

Recognising problematic behaviour

Warning signs include chasing losses, difficulty sticking to limits, borrowing money to play, neglecting work or family, and sudden changes in mood or sleep. If you or someone close to you shows these signs, consider activating limits, taking a break or seeking professional advice.

Practical tips to stay in control

Set realistic deposit and session limits, schedule regular breaks, avoid gambling when emotional or under the influence, and use reality checks to monitor time spent. Share account access only with trusted people and do not use borrowed funds for gambling.

Professional help and support organisations

If you need specialist support, organisations available in the UK include GamCare, BeGambleAware, Gamblers Anonymous and GAMSTOP for national self-exclusion. For immediate advice call the National Gambling Helpline on +44 808 8020 133. If you prefer, speak to our support team via your account and we will help you access the right services.